Conference Customer Confidence Customer Service Customer Service Training 
ShepHyken
MAY 2, 2018
The short version of my story is this: At a recent conference, the client gave their speakers a gift – a backpack filled with swag that included fancy water bottles, fleece pull-overs and more. Customers need to know when there are problems or they have questions that they are dealing with knowledgeable and smart people.
ShepHyken
JULY 19, 2017
I just returned from Influence 2017 , the annual conference put on by the National Speakers Association. He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you. One of Horsager’s favorite lines is, “A lack of trust is your biggest expense.” He gets it.
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