InMoment XI

SEPTEMBER 12, 2023

In today’s cut-throat market, differentiating your brand is more important than ever. Competitive analysis offers you this lens. This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. Why is this important?

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SmartMessage Blog

JULY 20, 2023

Loyal customers are more likely to recommend brands, products, and services to others. For some businesses “Word of Mouth” marketing still plays an important role in new client acquisition. As far as the costs are concerned, statistics show that it is more expensive to acquire new customers compared to customers in hand.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

SmartMessage Blog

JULY 13, 2023

Loyal customers are more likely to recommend brands, products, and services to others. For some businesses “Word of Mouth” marketing still plays an important role in new client acquisition. As far as the costs are concerned, statistics show that it is more expensive to acquire new customers compared to customers in hand.

Loyalty 40

Loyalty Management Loyalty Programs Competitive Advantage 40

SurveySensum

JULY 26, 2023

Building Meaningful Loyalty Programs By leveraging customer feedback you can create meaningful loyalty programs that cater to the expectations and preferences of your customers. These programs will help you foster a long-lasting and meaningful relationship with your customers.

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

ProProfs Chat

DECEMBER 12, 2019

B2B Customer Retention Statistics. In 2018, the top priorities for brand marketers were customer experience or journey (25%), complete brand awareness (18%), customer acquisition (18%), customer loyalty or retention (17%), and customer engagement (15%). 60% of customers agree to this fact.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

SurveySensum

MAY 11, 2023

It’s important to choose competitors that are similar in size and market share to your company. STEP 3: Collect NPS data: To benchmark NPS, you need to collect data from your customers and competitors’ customers. Make sure to share the surveys on channels mostly used by customers and convenient for them.

NPS 52

NPS Retail Net Promoter Score Effort Score 52