InMoment XI

SEPTEMBER 12, 2023

With an abundance of specialized tools at your disposal, competitive analysis has entered a new era—one deeply anchored in data-driven methodologies. When used in competitive analysis, these databases can help you understand how your competitors are succeeding in areas like customer retention and loyalty programs.

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

CSM Magazine

FEBRUARY 24, 2023

Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty. In today’s competitive market, businesses that prioritize customer service have a competitive advantage over those that don’t.

Self Service 52

Self Service Customer Service Exceptional Customer Service Multi-Channel 52

Call Experts

OCTOBER 5, 2023

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Ideally your partner will have a blend of both for redundancy.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Ideally your partner will have a blend of both for redundancy.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? And guess what?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52