CSM Magazine

NOVEMBER 18, 2020

Agents have been working from home for the first time, no longer having the IT systems or immediate support of colleagues and managers they once enjoyed in the physical contact centre. Connecting with customers for competitive advantage. Traditional training courses or structured coaching in the office are no longer possible.

Customer Journeys 52

Customer Journeys e-support Return on Investment Competitive Advantage 52

CSM Magazine

OCTOBER 10, 2023

It’s a game-changer in competitive e-commerce. Of course, security and legal compliance are non-negotiable here. You’ll want a provider who really supports and assists. And of course, cost matters. It’s crucial to analyze the return on investment (ROI) for your customized payment option.

ROI 59

ROI Financial Return on Investment e-support 59

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Additionally, great support is crucial in evaluating any software yet it’s sometimes overlooked. Then, find a piece of software that supports those needs.

Software 40

Software Customer Experience Company CRM 40

ProProfs Chat

JULY 21, 2020

Th-eir work was published in a paper titled- “ E-Metrics, Business Metrics for the New Economy “ In their customer lifecycle analysis, Jim and Matt stated that Customer Life Cycle starts when you reach your target market and progresses until a loyal customer base is established. Offer Support that Leads to Delightful Customers.

Management 52

Management Loyalty Programs Loyalty Competitive Advantage 52