InMoment XI

FEBRUARY 8, 2024

As you look to improve your business, consider contact center optimization. What is Contact Center Optimization? Contact center optimization refers to the process of improving the efficiency, effectiveness, and overall performance of a contact center.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

Call Experts

MARCH 5, 2020

Timely response to customer inquiries, availability during emergencies, and ease of appointment setting can create a competitive advantage for your business. What do you do if you can’t build the technology you need or afford to hire full-time staff to answer your phones and support your customers? Seamless Integration.

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

Playvox

JANUARY 25, 2024

Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? How Workforce Optimization Works in a Contact Center The most valuable asset in a customer service organization or contact center is your workforce.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

Call Experts

JANUARY 15, 2020

Ensuring personalized employee service experiences through the latest gadgets. Maintain high Employee Service Index. Adopt a consumer-centric model for employee experiences. . Improved employee productivity. Reduced turnover cost for employees. How Contact Centers Manage the Holiday Rush.

System 72

System Contact Center Call Center Customer Journeys 72

Call Experts

FEBRUARY 19, 2020

Competitive Advantage. Your customer service and experience should be a market differentiator for your products and solutions. Key 2020 Trends: Cloud Contact Centers. Monitor Your Customer Experience with Real-Time Dashboards. How Contact Centers Manage the Holiday Rush.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Qualtrics

JANUARY 27, 2020

78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact center agents and thousands of customer journeys. Reframe contact center metrics to drive lasting impact.

Contact Center 22

Contact Center Study Call Center Wait Times 22