The Talkdesk Advantage: Smart Contact Centers Allow Companies to be Proactive
Talkdesk
OCTOBER 24, 2017
For decades, the contact center has been at the mercy of the customer, waiting for a call to come in and then scrambling to collect information and reach a solution. But thanks to new technology, those reactive days are over. A proactive approach can start before the caller and the agents say any words to each other.
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