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The Talkdesk Advantage: Smart Contact Centers Allow Companies to be Proactive

Talkdesk

OCTOBER 24, 2017

Talkdesk is loaded with smart contact center tools that let you adapt to your customer needs in real time and improve customer relationships. A proactive contact center answers the phone by greeting the caller by name and using the available information to determine the topic of their call.

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Contact Center Company Contact Center Workflow Contact Center Software 40
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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

This can provide valuable insights into areas for improvement and potential competitive advantages. Incorporating advanced technology into your call center can significantly boost productivity and efficiency. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

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Contact Center Call Center Management Gamification 52
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