SmartMessage Blog

JULY 20, 2023

Businesses that consistently deliver exceptional customer experiences and build strong relationships are more likely to stand out from their competitors. For example in the B2B arena, referencing long-term clients brings out the competitive advantage. How to Improve Customer Loyalty?

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. So, personalize your customer interactions to drive customer satisfaction, retention, and revenue growth. So, HOW can you ensure delivering exceptional customer service?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SmartMessage Blog

JULY 13, 2023

Businesses that consistently deliver exceptional customer experiences and build strong relationships are more likely to stand out from their competitors. For example in the B2B arena, referencing long-term clients brings out the competitive advantage. How to Improve Customer Loyalty?

Loyalty 40

Loyalty Management Loyalty Programs Competitive Advantage 40

SurveySensum

JULY 26, 2023

Building Meaningful Loyalty Programs By leveraging customer feedback you can create meaningful loyalty programs that cater to the expectations and preferences of your customers. These programs will help you foster a long-lasting and meaningful relationship with your customers.

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

ProProfs Chat

DECEMBER 12, 2019

But, according to a Winterberry Group study, it was revealed that 70% of companies focus on improving customer experience, whereas 60% of companies focus on customer loyalty. Mostly, customers will purchase a product from a specific brand only because they prefer their services. 60% of customers agree to this fact.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

SurveySensum

MAY 11, 2023

Source: Customergauge Once you have benchmarked your NPS score against the competitors, it’s time to improve it to get a competitive advantage. Make sure to share the surveys on channels mostly used by customers and convenient for them. Following are a few pointers on building stronger customer loyalty.

NPS 52

NPS Retail Net Promoter Score Effort Score 52