Company Competitive Advantage Contact Center Workflow Customer Centricity 
Talkdesk
OCTOBER 24, 2017
A proactive contact center answers the phone by greeting the caller by name and using the available information to determine the topic of their call. It saves the customer and the company some time, and it’s emotionally easier on the caller to avoid repeating their issue.
NobelBiz
APRIL 18, 2023
This can provide valuable insights into areas for improvement and potential competitive advantages. An article from Adobe Experience Cloud Blog notes that “Industry benchmarks are metrics a company can use to see how they’re performing compared to other businesses in their industry.” Why is benchmarking important?
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