Kayako

SEPTEMBER 20, 2018

Increasingly, customers are demanding some form of real-time communication to be available to them, allowing for instant responses to questions, queries and complaints. Yet, real-time communication is actually even more important within B2B sales, where as many as 80 percent of business buyers expect it to be provided. .

B2B 203

B2B Sales Customer Experience Customer Journeys 203

Calabrio

JANUARY 19, 2017

For example, brands can employ speech, text and desktop analytics to monitor customer service activities, and use the insights gathered to better train and coach employees. Additionally, analytics allow managers to give more comprehensive feedback so employees are either validated or can course correct quickly.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

ProProfs Chat

MAY 6, 2020

52% of people around the globe believe that companies need to take action on feedback provided by their customers. (Source: Microsoft ) Tweet this. As one of the customer experience statistics, this one helps you learn how you can improve a customer’s future experience with the brand.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

GetFeedback

MAY 9, 2018

This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. With mobile purchases on the rise, excellent mobile customer service is becoming more important.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170