ShepHyken

JANUARY 22, 2021

This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. This helps the manager to establish trust within the team and support their agents when they need it. Here’s how!

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Magellan Solutions

AUGUST 5, 2021

Most call centers handle tons of inbound and outbound calls every day. To manage this call volume , you need phone systems with advanced features like call transferring, group conferencing, voicemail support, and more. Automated call distribution (ACD) . Customized call queues. Feature(s).

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ViiBE Blog

AUGUST 2, 2021

A CRM system holds all the information about your customers that is essential for successful and sustainable business growth, hence its integration can benefit you and your company in various aspects along the way, especially within customer support services. It can thus benefit you and your business in many different ways such as: 1.1.

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NobelBiz

AUGUST 11, 2022

To begin, most businesses are abandoning the call center paradigm in favor of contact centers. Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences.

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Magellan Solutions

JULY 27, 2021

This can be avoided with the support of reputed multilingual call center companies. We offer all possible language and dialect as the top multilingual call center company in the Philippines. They are severely handicapped by the lack of support in their native language. in the United States.

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