Communication Customer Centricity Guest Experience Loyalty Programs 
InMoment XI
FEBRUARY 7, 2024
Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation. Generic, one-size-fits-all communication and experiences aren’t an effective way to reach them. Research from Salesforce found that 61% of customers say most companies treat them as a number.
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)
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