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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

Sometimes, it’s the contact center processes that slow down the agents, such as multiple logins required for different systems. With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA.

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Essential Pain Points in Call Center Management – Part 2

NobelBiz

If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. Tune in now !