CSM Magazine

JUNE 12, 2023

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. To handle this, invest in compliance training and automate compliance checks using software.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

FEBRUARY 13, 2024

RELATED RESOURCE White Paper | How to customize Your Caller ID Omnichannel Support Offering support across multiple channels (phone, email, chat, social media) ensures a seamless and consistent customer experience, allowing customers to interact with the call center through preferred channels.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

APRIL 3, 2023

Here’s how Carl Stuerke summarized this during his Self-Service Workshop (now available for free on-demand): Clients benefit from faster service, shorter wait times for complex issues, and accurate information on their first attempt. What About the Clients? How can the self-service options be monitored to ensure they meet customer needs?

Self Service 52

Self Service Contact Center Knowledge Base Omni-Channel 52

NobelBiz

OCTOBER 24, 2023

Email communication for query handling. Social media engagement for customer feedback. In today’s digital age, customers can engage with brands through a wide range of channels, including social media platforms , email , and more. Addressing social media comments to resolve issues.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Call centers must invest in tools and training to ensure adherence to evolving regulations while maintaining operational efficiency.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Call Center 98

Call Center Software Contact Center Software Contact Center 98