ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Customers called a number and were routed to a customer service representative. Today, customers want more options than simply calling a phone number. What is an omnichannel contact center?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

OCTOBER 31, 2023

To put things in perspective, let’s first look at some statistics showcasing the importance of customer support: According to Email Analytics , 77% of customers are more likely to share a positive experience with brands. Customers appreciate when companies own their mistakes and lay out clear plans for resolution.

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Call Center Contact Center Software Contact Center Social Media 104

NobelBiz

APRIL 16, 2024

Table of Contents Understanding Omnichannel Customer Engagement Omnichannel customer engagement isn’t just a buzzword; it’s a strategic approach to customer interaction that emphasizes the seamless integration of multiple channels to deliver a consistent and personalized experience.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

NobelBiz

JULY 25, 2023

It’s the technological marvel that deciphers vast streams of customer interactions, offering invaluable insights to the very heart of a business’s operations. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers.

Interaction 98

Interaction Analytics Call Center Contact Center 98

Playvox

APRIL 21, 2023

For example, A 2022 stud y by ICMI showed that while 63% of contact centers offer customer service by email, only 41% were monitoring it for quality. Thirty percent (30%) offer social media customer care, but only 14% are checking on quality there. 90%) Not making them repeat information. (92%)

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Omni-Channel Self Service Customer Experience Contact Center 95

NobelBiz

JANUARY 31, 2022

Customers in 2022 expect to connect with your contact center via a variety of communication methods in a fluid, undifferentiated manner. Analyze the customer service department’s previous 1000 tickets. Interview customer service representatives.

Knowledge Base 52

Knowledge Base Contact Center How To Omni-Channel 52

NobelBiz

FEBRUARY 27, 2023

To become a successful contact center, managers should pay exhaustive attention to four aspects, the first of which is a well trained workforce. Agents who possess excellent communication skills and product knowledge, able to provide seamless interactions. Finally, feedback and regular communication are of critical importance.

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Contact Center Self Service Wait Times Metrics 52