Communication Connections Download Virtual Call Center 
ViiBE Blog
MAY 13, 2021
At the core of each call center or contact center is the customer interaction. Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. Which software is used in call centers? Contact Center.
ShepHyken
JANUARY 22, 2021
Remote work has made us appreciate the way the agents could communicate with peers and supervisors without any hesitation in the physical work environment. Sometimes, the agent can report poor connectivity, low internet bandwidth, etc. They can also snoop, barge, and whisper on a live call if required.
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ViiBE Blog
AUGUST 11, 2021
Omnichannel contact centers respond to this need by giving customers more options. . What is an omnichannel contact center? An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means. Video calling.
ViiBE Blog
JUNE 1, 2021
They may also provide the option to connect to a video chat when necessary. When live chat is not enough, it is simple to send customers a web link to connect to a ViiBE call. ViiBE is a download-free web app that allows customer service representatives to connect to customers via video. Want to learn more?
ViiBE Blog
JANUARY 22, 2021
This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. In B2B2C, it’s become mandatory- who requires their customers to download an app for single-use nowadays? Routing system : ViiBE provides a call routing system.
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