ViiBE Blog
MAY 13, 2021
So, in a nutshell, a call center connects the customer with the company and ensures an ongoing positive relationship. Which software is used in call centers? Different solutions exist for different kinds of call centers. Different solutions exist for different kinds of call centers.
ShepHyken
JANUARY 22, 2021
Sometimes, the agent can report poor connectivity, low internet bandwidth, etc. The supervisors can listen to the live calls, monitor the agents’ performance, provide on-call assistance to help the agents have qualified interactions. They can also snoop, barge, and whisper on a live call if required.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ViiBE Blog
AUGUST 11, 2021
Additionally, omnichannel contact centers enable customers to show something to the contact center agent on camera or share their screen. ViiBE makes video calling even more accessible thanks to its download-free web app. With a simple web link, customers can connect to a representative on nearly any device.
ViiBE Blog
JUNE 1, 2021
They may also provide the option to connect to a video chat when necessary. When live chat is not enough, it is simple to send customers a web link to connect to a ViiBE call. ViiBE is a download-free web app that allows customer service representatives to connect to customers via video. Want to learn more?
ViiBE Blog
JANUARY 22, 2021
This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. In B2B2C, it’s become mandatory- who requires their customers to download an app for single-use nowadays? Routing system : ViiBE provides a call routing system.
Expert insights. Personalized for you.
52 
Let's personalize your content