Retently
OCTOBER 19, 2018
But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US. Well, that’s where the Chief Customer Officer comes into play.
Retently
JULY 28, 2023
But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Well, that’s where the Chief Experience Officer comes into play.
Tricia Morris
MARCH 14, 2016
. • 76% of consumers say they view customer service as the true test of how much a company values them. – Aspect Consumer Experience Survey. • 62% of global consumers have stopped doing business with a brand or organization due to a poor customer service experience.
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