Retently

OCTOBER 19, 2018

But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US. Well, that’s where the Chief Customer Officer comes into play.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83

Retently

JULY 28, 2023

But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Well, that’s where the Chief Experience Officer comes into play.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Tricia Morris

MARCH 14, 2016

– ThinkJar. • The probability of selling to an existing customer is up to 14 times higher than the probability of selling to a new customer. – SDL Global CX Wakeup Call Report. . • 76% of consumers say they view customer service as the true test of how much a company values them.

Chief Customer Officer 40

Chief Customer Officer eBook Poor Customer Service Report 40