ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

SmartKarrot

FEBRUARY 9, 2022

The worst part is that while product, sales, marketing, and engineering have a vote to increase their respective budgets, resulting in enhanced revenue or engagement, customer success depends on financial metrics like revenue per CSM or customers per CSM. Budget for customer success can be difficult. contact-form-7].

Customer Success 10

Customer Success Chief Customer Officer Financial ROI 10

Ian Williams

MARCH 19, 2020

It was many years ago, working in the financial services sector, and, actually, I’ve always, from day one, as a direct marketeer, thought “well, you put the customer first and you deliver things better for them than anyone else can”. I’m not going to reveal who it is, as the individual is still in position.

Leadership 52

Leadership Consulting Financial Video 52

Lumoa

JUNE 22, 2021

And it’s, it’s not only to, to put it on the paper so to say but you have to, you actually have to be the person willing to, without compromise, talk to customers case, wear the customer hat, to be the customers ally around the table when you discuss product development,strategy, cutting costs, you know.

Customer Centricity 208

Customer Centricity Customer Experience Hotels Customer Journeys 208