TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jim Iyoob, Chief Customer Officer at Etech Global Services.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Gainsight

MARCH 9, 2020

Our CCO, Ashvin Vaidyanathan , and our Chief Strategist, Ruben Rabago , were honored to be invited to do an AMA (Ask Me Anything) on Reddit last week. Customers expect an outcome—an ROI and not just a closed support case. If I want to be a Chief Customer Officer, what should I be able to prove?

Handbook 52

Handbook NPS Chief Customer Officer Metrics 52

SmartKarrot

NOVEMBER 16, 2022

They must have the art of expectation management so that they can exceed customers’ expectations rather than fulfilling them. When customers contact someone in a company they need to be heard. When they are investing their hard-earned money in your product, they will expect you to listen to them.

Handbook 10

Handbook Customer Success Chief Customer Officer Analysis 10

Answer Dash

APRIL 16, 2019

(This articles was originally published on CustomerThink as an exclusive column for CustomerThink Advisor ) Organizational agility — to profitably seize evolving opportunities and allay emerging threats — depends upon managers aligning daily decisions with core customers’ expectations and your corporate strategy.

Customer Experience 76

Customer Experience Financial Customer Journeys Handbook 76