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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Joseph Michelli’s book gives readers a behind-the-scenes look at the hotel company’s secret recipe for success, delivered through interviews with employees and executives in the corporate office and on the ground. The buyers experience is changing and you need to read this book to keep up with changing way sales is undertaken.

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Five Trends Shaping The Future Of Customer Experience In 2019

Answer Dash

I visited Amazon headquarters in November and saw for myself that employees are just insanely focused on customers. The entire company has a customer experience mindset. A customer-first mindset is much different than hiring a chief customer officer and thinking your work is done. That’s not the case.

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