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Five Trends Shaping The Future Of Customer Experience In 2019

Answer Dash

The phrase “customer experience” gets a lot more play than it did in the business world in the past, when people would simply throw it around synonymously with the phrase “customer service.” Customer experience is now seen as a key business strategy for every brand. Most of those changes are driven by consumer demand.

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Learning to Adapt in an Ever Changing Market With Nate Brown

Kustomer

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. And then how can I understand the psychology of my customer more?