Chatbots Customer Service Training Groups Loyalty Programs 
ShepHyken
OCTOBER 25, 2021
(No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. My Comment: How do customers prefer to reach out to you for help and support? Many companies are trying to move the initial contact to chatbots. Next Generation Loyalty – Part One by Braden Kelley.
ShepHyken
MARCH 25, 2024
How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. Connect with Shep on LinkedIn.
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ShepHyken
SEPTEMBER 19, 2022
The ‘invisible’ Future of Customer Experiences by Elliot Maras. Kiosk Marketplace) With all of the innovation taking place in customer engagement tools, it’s hard for brands to know what to focus on: new apps, chat bots, virtual reality, avatars, the metaverse, artificial intelligence. The list goes on.
ShepHyken
DECEMBER 6, 2021
My Comment: Some may refer to this as a marketing article, but I’ll argue that marketing is part of the customer experience – and vice versa. Consider that the first strategy is about content marketing, which when done well, is a wonderful customer experience. And, there’s the strategy of customer loyalty programs.
ShepHyken
MARCH 31, 2018
For example, Starbucks has an app that drives their loyalty program by rewarding frequent visits and giving incentives for customers to come back more often. Create LinkedIn and Facebook Groups : These groups are the perfect places for customers to hang out and answer other customers’ questions.
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