Elevating Guest Experiences in Hotels with Integrated CX
InMoment XI
FEBRUARY 7, 2024
Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation. Research from Salesforce found that 61% of customers say most companies treat them as a number. They expect instant engagement—any time of day. That’s no longer the case. AI Has Its Shortcomings, Too.
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