Comm100

FEBRUARY 22, 2018

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. What is a Chatbot Decision Tree?

Chatbots 117

Chatbots Customer Journeys Knowledge Base How To 117

Comm100

FEBRUARY 22, 2018

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. What is a Chatbot Decision Tree?

Chatbots 102

Chatbots Customer Journeys Knowledge Base How To 102

ProProfs Chat

APRIL 24, 2020

For that, you can collect customer feedback. To collect feedback, you can: Track social media pages for comments and reactions. Use a feedback button on your website. Use pop-up surveys that help you learn the exit intent of your potential customers. Use Live Chat Software to Skyrocket Customer Service Efficiency.

Tips 82

Tips Customer Service Social Media Chatbots 82

Answer Dash

JANUARY 9, 2019

I met a VP of Logistics who does ride-alongs with delivery drivers at 2 am, simply so he can get honest feedback of what life is like making deliveries, and how they can make the process better. Most companies are not willing to commit to the customer in the way pretty much any Amazon employee is. That’s not the case.

Trends 82

Trends Customer Experience Insurance Chatbots 82