NobelBiz

OCTOBER 17, 2023

Tech Inconsistencies: Remote agents might be using varied devices and internet connections, leading to inconsistent service quality. Security Concerns: Remote environments may not be as secure as in-house setups, posing risks to data privacy and protection. Relevance: Not all data is equally relevant.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Call Center Management Gamification 52

Qualtrics

NOVEMBER 21, 2019

But we do expect AI to help drive adoption of virtual assistants and for it to become the primary channel of self service. However, this will mean human agents can save time and effort, become more productive, and focus on being a source of revenue rather than be a cost center. We’ll get better at integrating X- and O-Data.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38