Chatbots Communication Customer Confidence Wait Times 
Comm100
AUGUST 8, 2022
While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital. What is a chatbot?
Comm100
NOVEMBER 13, 2022
A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Customer service chatbots don’t just benefit the end consumer.
Solvvy
APRIL 11, 2022
The most fundamental “R” that customer service teams must implement before anything else is to recognize. Customer service agents must recognize the customers’ complaints and emotions through the communication chain. Giving Customers a Sense of Control.
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