#CX Club – Round 6 – Leadership introduction – time for a fight in the car park…
Ian Williams
FEBRUARY 20, 2020
If you don’t have a business case in place, if you cannot provide a return on investment, forget about it because the finance director in the business is not going to be interested in having the conversation, so we’re going be covering that in greater depth too. customerexperience #cxclub #journeymapping #CEM #CX.
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