CEM, Customers, Net Promoter Score and Online Experience

Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

JUNE 11, 2015

just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This trend works well for building more strategic, bonded relationships with customers. Michael Lowenstein, Ph.D.,

Gamification

Gamification Loyalty Programs Loyalty Consumers

How NLP, ML and Deep Learning Can Transform Your CX Strategy

Chattermill

NOVEMBER 4, 2018

Customer Experience. The post aims to give the reader a gentle overview of NLP, ML and Deep Learning and make the connection of how it can be applied in the context of customer experience and support. How NLP, ML and Deep Learning Can Transform Your CX Strategy. by Sam Frampton. on 5 Nov 2018. Deep Learning.

Strategy

Strategy Social Media Analytics Analysis

Customer Experience Update

Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

How NLP, ML and Deep Learning Can Transform Your CX Strategy

Webinars

Stay Connected