CloudCherry

DECEMBER 23, 2019

And, this week on ‘The Sweets of CX ’, I dove in to my first episode as a solo host, and was honored to interview a friend and colleague who’s ALL about his customers, Mike Miller – Director of Customer Success at CloudCherry (now Cisco). So, what Brand has wowed our Customer Success Expert? Fancy that!

CEM 195

CEM Customer Success How To Return on Investment 195

Confirmit

JULY 26, 2018

Creating a positive and consistent customer experience across multiple channels is one of the biggest challenges facing businesses today, and a solid Voice of the Customer program is core to meeting this challenge. There is—quite reasonably—a call to demonstrate Return on Investment. Streamline processes.

CEM 70

CEM Return on Investment B2C Financial 70

SmartKarrot

JULY 27, 2022

Customer Engagement Manager vs. Customer Success Manger Customer Engagement Manager: Roles and responsibilities Customer Engagement Manager: Skills required to be a successful customer engagement manage Customer Engagement Manager: Work environment. It covers –. Relationship-building skills.

Customer Engagement 10

Customer Engagement Engagement CEM Management 10