CEM Customer Journeys Guest Experience Management 
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)
Smith+co CX
SEPTEMBER 26, 2013
And lest you think that the problem lies solely with hotels, it doesn’t; I challenge any brand not to have their own top ten things that irritate their customers. The hotel guest experience: my top ten irritants…. Now it’s your turn to find out your customers’ top ten hates. 2) Put yourself in your customers’ shoes.
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