How to Set Industry NPS Benchmarks and Why It Matters
Lumoa
APRIL 7, 2022
A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. Measuring changes in your NPS over time is also an insightful way to assess your company’s progress and determine whether or not you are on the right track. To explain this further, we can look at the banking and eCommerce markets.
Let's personalize your content