Case Study, Contact Center and Handbook - Customer Experience Update

How To Set Up Excellent Call Center Calibration sessions?

NobelBiz

FEBRUARY 15, 2023

After reviewing the calls, the team reviews the employee handbook to ensure they’re complying with the standard agents are using. This workshop brings together at the same table the management of the contact center and the ordering client. This assessment system includes both inbound and outbound campaigns.

Call Center

Call Center How To Handbook Measurement

How to Improve Customer Service with Unstructured Data

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. In a contact center, examples can be survey comments, email, social media posts, chat transcripts, call recordings, quite a lot of different types of data.

Data

Data Customer Service How To Contact Center

Customer Experience Update

How To Set Up Excellent Call Center Calibration sessions?

How to Improve Customer Service with Unstructured Data

Webinars

Stay Connected