Case Study, Chief Customer Officer, Customer Experience Professionals and Customer Retention

How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators by 360Connext

OCTOBER 17, 2023

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Use real-life examples and case studies to illustrate the potential benefits of CX efforts.

Leadership

Leadership Customer Experience Customer Centricity How To

Book Review – On Purpose – Delivering a branded customer experience people love

ijgolding

SEPTEMBER 21, 2015

It is therefore of great value to me and all other Customer Experience Professionals that we are able to continually learn from each other – those who have been plying their trade for many years, as well as those who have only been in the thick of it more recently.

Brands

Brands Customer Experience Chief Customer Officer Case Study

Customer Experience Update

How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Book Review – On Purpose – Delivering a branded customer experience people love

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