ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

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Call Center Technology Virtual Call Center Contact Center 52

Magellan Solutions

AUGUST 5, 2021

To help you out, we’ll cover the various types of call center tools and also highlight 5 essential BPO software you need in this article. Phone Systems. Most call centers handle tons of inbound and outbound calls every day. Here are two phone systems to consider for your business: Software.

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Call Center Software CRM e-support 40

NobelBiz

MAY 24, 2022

Revaluing the role of remote agents for more engagement Many businesses have opted to go remote by allowing agents to accept calls from home, under unusual circumstances, without their typical workstation. Cloud-based telephony systems have enabled remote working, removing the need for employees to be at their workstations.

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Call Center Tips Virtual Call Center Management 52

Win the Customer

JUNE 5, 2017

Keep your mobile team highly engaged with ongoing virtual meetings. Free tools might work for a quick video chat, but lack the features to streamline communication among a large group. Create a cloud-based project management system. It’s no longer necessary to manage projects by a stream of emails and meetings.

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Customer Service Virtual Call Center Guidelines Call Recording 88