ProProfs Chat
APRIL 19, 2019
Offer special treatment – 48% of buyers expect specialized treatment for being a good customer. Poor service increases churn – 56% of people around the world have stopped doing business with a company because of a poor customer service experience. Create a Survey to Gather Feedback.
ProProfs Chat
JANUARY 29, 2020
Reports show that every year companies lose over $ 60 billion , all due to poor customer service. What’s worse is that customers who are victims of sub-standard CX are more inclined to discuss it within their individual circles. Review Chat Logs, Emails & Call Recordings.
CSM Magazine
JUNE 27, 2022
If someone reaches out to a customer service rep and isn’t treated correctly, they won’t hesitate to sever ties. Did you know that 96% of consumers leave a business due to poor customer service? These are fictional representations of your company’s target customers, backed by facts and data.
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