NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry. Here are the 5 tips to tackle them: 1.

Call Center 52

Call Center Tips Virtual Call Center Management 52

Magellan Solutions

AUGUST 5, 2021

Detailed call recording and logging. • While some companies invest in physical intercoms for internal communication, this isn’t possible for a virtual call center. Thus, we assure you of our continuous technology innovations that can cater to any business needs once this pandemic is over. KOOKOO CloudAgent.

Call Center 40

Call Center Software CRM e-support 40

NobelBiz

JUNE 1, 2021

Contact center as a service (CCaaS) technologies are transforming the interaction between contact centers and their clients. Prior to using CCaaS solutions, businesses relied on VoIP, or voice over IP, technologies. A look back in time Contact centers were the primary users of on-premise technology 20 years ago.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Everything you need for a fully functioning contact center is an internet connection and a headset.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52