NobelBiz

APRIL 18, 2022

Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. In this article, we detail all the methods to achieve call center efficiency, in terms of contact center technology, management and performance. What is call center efficiency?

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. The telecommunications channel continues to be the medium of choice for customer relations. KPIs to measure consumer loyalty Customer loyalty KPIs must provide more generic metrics of satisfaction in addition to performance issues specific to the call center.

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. The company was seeking insight into low net promoter scores (NPS) and brand loyalty. The mobile workforce is often managing calls while driving which can create an uncomfortable, distracting, and unsafe environment!

Trends 50

Trends Net Promoter Score Insurance CRM 50