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The Essential Guide to Customer Service Outsourcing

Magellan Solutions

DECEMBER 10, 2019

You may provide them with a handbook or give them a glimpse of what your company is like, yet it is always best to make people face it themselves. Some of the widely used social media sites today are Facebook, Instagram, and Twitter. It also helps make agents more productive through its automation and game mechanics.

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How to Improve Customer Service with Unstructured Data

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Unstructured data is data that isn’t stored in a fixed record length format. What is unstructured data and which questions it can help answer.

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