CSM Magazine

JUNE 10, 2021

The product design team tweaking their models, marketing making changes to their campaigns and logistics altering their delivery practices, all based on customer feedback. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Just picture it. About the Author.

Gamification 105

Gamification How To Call Recording Analytics 105

Vonage

JANUARY 20, 2016

Some, like Five9, offer third party plug-in applications that redact credit card information from call recordings after the call. You might then want to be able drill down and listen to the calls to understand why it took multiple interactions to resolve an issue and take corrective action, for example offering agent training.

CRM 120

CRM Sales Gamification Call Center 120

NobelBiz

MARCH 23, 2022

If you want to use capabilities like call recording, you’ll need a lot of storage space. However, we mentioned earlier that the call center market is more dynamic than ever. In addition, keep in mind that KPIs play a critical role in your call center technology.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

CSM Magazine

JUNE 3, 2021

Workforce Management (WFM) and Workforce Engagement Solutions (WEM) can help to track the performance of agents and keep teams engaged with leaderboards and gamification. Ross Daniels is Chief Marketing Officer at Calabrio. About the Author.

Connections 52

Connections Customer Connectedness Gamification Call Recording 52