AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock.

Innovation 109

Innovation Training Contact Center Data 109

AWS Machine Learning

NOVEMBER 27, 2023

In a contact center, agents spend precious time after each call manually summarizing notes, which can impact their productivity and increase call wait times. The following screenshots illustrate how to enable generative call summarization on the Amazon Transcribe console, and an example of a summarized transcript.

Self Service 88

Self Service Contact Center Analytics Effort Score 88

Grade.us

MAY 28, 2019

PhoneWagon provides agencies with a comprehensive list of features including local/international numbers, call recording, whisper messages, automated text replies and more. Ecamm offers a LiveStreaming and Skype call recorder for the Mac. Zergnet is great for pop culture and entertainment driven advertisers.

Tools 37

Tools Marketing Social Media Advertising 37