NobelBiz

FEBRUARY 13, 2024

Implementing NobelBiz’s sophisticated IVR systems means not just meeting but exceeding customer expectations for self-service. This technology ensures that your IVR system is not just a tool for routing calls, but a comprehensive solution for enhancing customer engagement and loyalty. RELATED ARTICLE What is IVR?

Call Center 59

Call Center Self Service Software Contact Center 59

Avaya

JANUARY 26, 2018

Desktop screen capture: This is an undetectable back-end process that records desktop screen activity during each customer interaction. Supervisors and managers can use this both in the contact center and back office to view customer interactions from beginning to end via synchronized screen and call recordings.

Financial 51

Financial Contact Center Call Recording Communication 51

Avaya

JANUARY 29, 2019

Workforce Engagement, previously known as Workforce Optimization, has become an essential differentiator for organizations that are seeking to deliver a better customer experience, improve agent productivity and increase profits. Read the “ Using Workforce Optimization to Enhance Your Customer Experience Strategy ” white paper.

Engagement 67

Engagement Customer Experience Contact Center e-support 67

Avaya

MAY 20, 2019

When thinking about Workforce Engagement , what comes to mind? Call recording? You wouldn’t be wrong, but Workforce Engagement has evolved into so much more. As partners for nearly 15 years, Avaya and Verint represent the best of what customer engagement leaders can do (Avaya being No. Quality Management?

Self Service 11

Self Service Net Promoter Score Strategy Marketing 11