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A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

JUNE 24, 2021

We discovered how Connected Enterprises enjoy far higher levels of workforce and customer engagement than their peers. At the same time, they share a unique opportunity to raise the profile of their customer service team or contact centre. One of our customers, a leading health food retailer is a great example.

Connections 52
Connections Customer Connectedness Analytics Call Recording 52
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What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

JUNE 3, 2021

WEM solutions can unify call recording, quality management, workforce management, multichannel analytics and advanced reporting in a single easy-to-use platform for all-round IT connectivity and customer connectedness.

Connections 52
Connections Customer Connectedness Gamification Call Recording 52
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