Call Recording Customer Connectedness Customer Service Interaction 
CSM Magazine
JUNE 24, 2021
We discovered how Connected Enterprises enjoy far higher levels of workforce and customer engagement than their peers. At the same time, they share a unique opportunity to raise the profile of their customer service team or contact centre. Meanwhile, consider how your organisation interacts with customers.
CSM Magazine
JUNE 3, 2021
WEM solutions can unify call recording, quality management, workforce management, multichannel analytics and advanced reporting in a single easy-to-use platform for all-round IT connectivity and customer connectedness. About the Author. Ross Daniels is Chief Marketing Officer at Calabrio.
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