Call Recording Customer Care Gamification Metrics 
NobelBiz
APRIL 18, 2022
The explanation is simple: a dissatisfied agent with his tools, working circumstances, or hours will never produce a satisfied customer! Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work.
NobelBiz
MARCH 23, 2022
There is no limit to how automation could be helpful, especially when you factor in metrics like agent efficiency and cross-selling. If you want to use capabilities like call recording, you’ll need a lot of storage space. If you know how to use your metrics, you can easily identify your strengths and weaknesses to improve.
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