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The Essential Guide to Customer Service Outsourcing

Magellan Solutions

One factor that may cause this is the linguistic and cultural barriers that your clients may experience. Lack of business knowledge – Every company has their own distinct culture that the staff from the third-party will never know and understand unless they experience it first-hand.

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How to Improve Customer Service with Unstructured Data

Thematic

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Unstructured data is data that isn’t stored in a fixed record length format. The volumes, variety, and noisiness can be overwhelming.

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