NobelBiz

APRIL 9, 2024

Recorded Call and Monitoring Consent Recording calls is an integral part of many call center operations, facilitating quality assurance and compliance monitoring. However, before initiating call recording, it’s crucial for call centers to obtain consent from both parties involved in the conversation.

Call Center 104

Call Center Healthcare Contact Center Financial 104

Call Experts

APRIL 8, 2024

Zippia explains that 40% of American customers ceased business with a company following a negative customer service experience. Alternatively, a well-handled call can resolve issues and build trust and loyalty as well as a positive brand image. Customized Solutions We understand that each client is unique.

Customer Service 52

Customer Service Call Center Call Recording Customer Satisfaction 52

NobelBiz

JANUARY 16, 2024

Leveraging technology, such as automatic call distribution systems and call recording, can enhance operations and improve the overall customer experience. Inbound Call Center Campaigns Inbound campaigns deal with incoming calls from customers.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Call Experts

SEPTEMBER 15, 2023

Zippia explains that 40% of American customers ceased business with a company following a negative customer service experience. Alternatively, a well-handled call can resolve issues and build trust and loyalty as well as a positive brand image. Customized Solutions We understand that each client is unique.

Customer Service 59

Customer Service Call Center Call Recording Customer Satisfaction 59

NobelBiz

JUNE 1, 2021

Customers nowadays expect a high level of service. Can a CCaaS offer them the service they require? It’s pointless to offer outstanding things at the lowest possible price if you can’t deliver exceptional customer service. Increase your operators’ availability to service clients.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52

NobelBiz

MARCH 23, 2022

How many steps do agents have to do to process a customer? Would the solution benefit from a unified CRM? How often do agents need to call or e-mail the solution to complete a task? This includes for examples, ERP and CRM software and also salaries for agents hired to handle contact center call peaks are also to be included.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52