NICE inContact

JANUARY 24, 2019

Whether we’re getting a coffee, a car wash, or checking into a hotel, we all just want fast and easy service, so we can get on with our day. . This same rule applies when people call into your contact center. . What is a call queu e ? Let’s face it, no one enjoys waiting in line.

Self Service 152

Self Service Contact Center e-support Omni-Channel 152

AWS Machine Learning

NOVEMBER 22, 2023

You marked your calendars, you booked your hotel, and you even purchased the airfare. In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock. Yes, the AWS re:Invent season is upon us and as always, the place to be is Las Vegas! Reserve your seat now!

Innovation 111

Innovation Training Contact Center Data 111

Pointillist

OCTOBER 22, 2018

Customers today interact with companies in a variety of ways, leaving a massive trail of experience data in the form of call recordings, chat transcripts, comments on websites, and more. At the end of my 5-day stay in a hotel, they asked if I enjoyed my stay and would recommend the hotel to my friends and family.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40