CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Here are a few ways to do this: Engage others with your key messages – raise awareness of contact centre insights and connect those with key organisation-wide goals.

Gamification 105

Gamification How To Call Recording Analytics 105

Vonage

JANUARY 20, 2016

With integrated IVR and ACD capabilities, call center software can be used to provide self-service options to callers, along with the ability to be easily connected to an agent. So what should you look for when selecting a CTI adapter and call center solution? Includes gamification features.

CRM 120

CRM Sales Gamification Call Center 120

NobelBiz

APRIL 18, 2022

Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. Data such as average call handling time and initial call resolution rates can be used by call center managers to track individual development.

Call Center 52

Call Center Contact Center How To Gamification 52

Vonage

MARCH 26, 2018

A study published in the Harvard Business Review found that emotionally connected customers are more than twice as valuable on a lifetime basis as highly satisfied customers because they are more likely to repurchase goods and services and recommend the business to others. Building a personal connection. How easy is it?).

Customer Experience 120

Customer Experience Self Service Gamification Contact Center 120

NobelBiz

MARCH 23, 2022

If you want to use capabilities like call recording, you’ll need a lot of storage space. In general, call quality and latency issues are simply a function of the internet connection for cloud-powered contact centers. On-call coaching, call recording solutions, call whispering , and many other available examples.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

CSM Magazine

JUNE 3, 2021

Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. In our last two articles, we established what it means to be a Connected Enterprise and the benefits such connectedness brings. We then discovered how everyone gains, from employees to customers.

Connections 52

Connections Customer Connectedness Gamification Call Recording 52